1. How long will it take to receive my order? 
    All shipments go out during normal hours business days (excludes weekends and holidays) and should ship within 2-3 business days of purchase. During the holidays some products may have an extended lead time up to 5-10 days. During multiple and large natural disasters our lead time can extend up to 20-25 business days with Wise food items taking as long as 4-6 weeks to ship out. Wise food items ship from a different warehouse and during an increase of natural disasters many of their products are back ordered. Currently Guardian lead time has been 2-3 business days. Depending upon the severity of the disaster lead time can change.  We will keep you updated if this is to occur. Keep in mind that due to our use of multiple warehouses you may receive your order in more than one shipment.

  2. What forms of payment do you accept?
    We accept Visa, Master Card, Discover & American Express and Paypal. You do NOT have to have a Paypal account should you decide to checkout through Paypal. You can order securely 24 hours a day, 7 days a week, 365 days a year with our 256-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Industry leading encryption hardware and software methods and security protocols to protect our customers information.

  3. What happens if I order an item that is on back order? 
    Every effort is made to ensure that the inventory count is accurate in the system, but there will be times that an item is out of stock. Your order will ship as soon as the back ordered item is back in stock. We will notify you by email when an item is on back order. You can also login to your account to see if your order has been shipped out . Back ordered items will be charged unless we receive notice of cancellation of that item. If we are unable to retrieve the back ordered item then we will issue you a full refund or store credit. 
  4. Refunds and Returns:  Should you have any problems with any of your orders from Family Survival Supply contact us immediately via email. We will handle the return for you. The manufacturers we chose to partner with are highly regarded and Family Survival Supply is proud to be doing business with them as they strive to provide excellent customer service just as we do.  Please contact us before 30 days from the purchase date for a refund.  All refunds will be issued to the same credit card used to purchase as soon as we receive the returned product.